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Fashion & Apparel D2C

POS for clothing sales and production

Fam Buro sells ready-made clothing and takes custom orders. Managers handle showroom sales in Dubai and online orders, production tracks fabric, and the owner sees payments and revenue.

Fam Buro

38 hrs/moEstimated time saved
01 / THE ORDER

One order, three moments

Selection, a custom piece and payment stay in one connected record.

SaleScroll to explore, click to expand01 / 03
1 / 3
Three fictional demonstration screensScroll down or back
20 min → 3 minTo take an order
20 min → 1 minBack-and-forth with the workshop
4 channels → 1 listEvery order with the client's contacts

The Challenge

The founder put it in one line: "We sold a lot, and it is no longer in front of our eyes."

Orders in four channels

Orders came through the showroom, Instagram, WhatsApp and Telegram, and each one stayed in its own private chat. The brand had no order list and no record of who its clients were.

Workshop on the phone

Before a custom order, the manager called the workshop to check fabric availability and quantity. This could take 20 minutes. Ready-made stock had no shared records either: staff checked each showroom.

Payments by hand

Payment details and the delivery cost were typed into a chat for each client. Nobody knew which orders were paid without checking the bank, and month-end numbers were built by hand.

Manufacturing on paper

The workshop kept fabric records on paper. Production held the records of incoming fabric and usage, sending photos and messages to the office. There was no shared spreadsheet with stock levels.

Shared records

Managers enter orders from the showroom and messaging apps in POS. It holds products, customer contacts and payments. Production uses a fabric spreadsheet and Telegram bot, while the owner checks revenue and payouts.

Shared recordsHow information moves
Sales channels

Showroom, Instagram and messengers

Manufacturing

Fabric table and staff bot

Orders, contacts and payment
Fabric in and out, photos
One shared record

Orders, products and fabrics

Sizes left and fabric check
Revenue and payouts
Sales team

Sizes left and fabric check

Owner

Revenue and payouts

  • Sales channels to One shared record: Orders, contacts and payment
  • Manufacturing to One shared record: Fabric in and out, photos
  • One shared record to Sales team: Sizes left and fabric check
  • One shared record to Owner: Revenue and payouts
Sales to the record

Each order with its pieces, sizes, delivery, client contacts and payment status.

Manufacturing to the record

Fabric deliveries and cuts in metres, plus a photo and composition for every fabric.

The record back out

Sizes left and fabric enough or not for sales; revenue and payouts for the owner.

What We Built

One record for orders, payments, money and fabric, shared by the showroom, the online team and manufacturing.

Phase 01

Audit and order map

We spoke with the founder and team about how they take orders, send them to production and check payments. We used these steps to plan development and agreed the plan with the founder before work began.

From first message to paymentProcess flow
  1. Client message
  2. Order map
  3. Cutting table
  4. Bank
Phase 02

One screen for every order

On one screen, the manager adds a ready-made item, a custom order with a chosen pattern and fabric, or an item with a manually set price. Ready-made stock is shown by size. For custom orders, fabric is chosen from the catalogue.

The client's name, phone and email are saved with the order, with a note on the channel it came from. Delivery comes from a region preset and turns free above a set amount.

Phase 03

Payment on the spot or by link

The client pays by QR code at the counter, by a link in a chat, or from an invoice email that lists the order number, items and total with a pay button. Two currencies are available at checkout.

Card payments go through Stripe and mark the order paid by themselves. Cash and bank transfer are confirmed by the manager in one click.

Invoice email flowProcess flow
  1. Order number and items
  2. Total and pay button
  3. Payment status
Phase 04

Order payment status

The order list shows seven colour-coded statuses. Card payments and refunds are checked against Stripe. The manager records cash and bank transfers once the money arrives. The status shows whether an order is paid, cancelled or refunded.

A check against Stripe flags a wrong amount or an unconfirmed payment. Every status change posts to the team's Telegram chat.

Status notification flowProcess flow
  1. Real payment or refund
  2. Order status
  3. Team Telegram alert
Phase 05

Money in one place

The dashboard shows daily revenue and orders, plus sizes running low. The payouts section shows monthly receipts, pending Stripe transfers, deposit dates and delays.

Orders for a chosen period can be downloaded with customer contacts. The file gives the team a sales history and the accountant the data they need.

Order exportProcess flow
  1. Choose period
  2. Order and client records
  3. Accountant file
Phase 06

Fabric tracking and Telegram bot

Fabrics sit in one table, split by material, each with a photo, composition and metres in stock. A fabric turns yellow at 2 metres or less and red at zero.

A staff member tells the Telegram bot how much fabric arrived or went into production. The bot reads the message and adds a log entry after confirmation. Stock is recalculated from receipts and usage. Before a custom order, the bot compares the metres available with the amount needed for that type of garment. In POS, the manager chooses the order’s pattern and fabric.

Workshop toolsProcess flow
  1. Fabric lookup in POS
  2. Manufacturing Sheet
  3. Staff fabric bot
Phase 07

Under the hood

Orders are stored in the POS database, and card payments go through Stripe. Products and fabrics are tracked in Google Sheets, with receipts and usage logged through an AI Telegram bot. Staff receive a sign-in link by email. Access depends on their role: administrator or staff member.

System connectionsProcess flow
  1. POS and database
  2. Stripe and Sheets
  3. Staff bot

The Results

The manager creates an order and sends a payment link. The owner sees revenue and payouts. Before taking a custom order, the team checks fabric stock and the amount needed.

38 hrs/mo

Estimated time saved

Seven tasks at the current order volume: about 38 hours a month, or 450 hours a year (DigX estimate).

20 min → 3 min

To take an order

Pieces, sizes, client and delivery in one pass, without a message to anyone.

20 min → 1 min

Back-and-forth with the workshop

Before sewing, the manager checks fabric through the bot. Ready-made stock is shown in POS.

4 channels → 1 list

Every order with the client's contacts

Whatever chat an order starts in, it ends in the same list with a number and a status.

Taking an order

BeforeChats and notes, about 20 minutes.
AfterOne screen, about 3 minutes.

Confirming a custom piece

BeforeChecking fabric stock and quantity with the workshop, 20 minutes.
AfterSales screen and bot, 1 minute.

Size questions

BeforeA question to a colleague, 5 minutes.
AfterNext to every model, 30 seconds.

Asking for payment

BeforeBank details and the total typed out for each client, 15 minutes.
AfterA QR code or a link, 1 minute.

Who has paid

BeforeMatched against bank statements, 10 minutes per order.
AfterCard payments marked by themselves, cash and transfer in one click, 1 minute.

Month-end numbers

BeforeCollected from chats and statements, 8 hours.
AfterOne export and the payouts page, 30 minutes.

Logging fabric use

BeforeA paper note, then a message to the office, 5 minutes.
AfterMessage to the bot and confirmation of the entry, 1 minute.

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